Tiles Direct - Bangor

Introduction

Nestled in the heart of Dunlop Commercial Park, Tiles Direct, situated at 3 Balloo Link, Bangor, BT19 7HJ, United Kingdom, is a haven for anyone seeking high-quality flooring solutions. This esteemed establishment has been serving the local community and beyond with an extensive range of wood and laminate flooring options, earning a reputation for excellence that reflects in its impressive Google rating of 4.4/5 from 51 reviews.

Main Services

• Wood Flooring: Tiles Direct specializes in a vast array of wood flooring options, from classic hardwood to contemporary engineered wood. Their collection includes various species, finishes, and styles to suit any taste and budget.
• Laminate Flooring: For those seeking durability and affordability, Tiles Direct offers an impressive selection of laminate flooring. With a wide range of designs and textures, these floors provide the look of wood without the maintenance.
• Flooring Accessories: In addition to their extensive flooring options, Tiles Direct also stocks a comprehensive range of accessories, including underlay, adhesives, trims, and tools, ensuring customers can find everything they need for a professional installation.
• Expert Advice: The knowledgeable staff at Tiles Direct are always on hand to provide tailored advice and guidance, helping customers make informed decisions about their flooring choices.

Location and Access

Tiles Direct is conveniently located at 69 Dunlop Commercial Park, with easy access from the A2 Bangor Dual Carriageway. The store is situated in the Balloo area of Bangor, close to local amenities and public transport links. For those driving, there is ample wheelchair-accessible parking available on-site.

Featured Characteristics

• Wide Selection: Tiles Direct boasts an extensive range of flooring options, ensuring customers can find the perfect fit for their unique needs and preferences.
• Competitive Pricing: The store offers highly competitive pricing, making high-quality flooring solutions accessible to a wide range of customers.
• Expert Installation: In addition to their retail offerings, Tiles Direct also provides professional fitting services, ensuring customers' new floors are installed to the highest standards.
• Environmentally Conscious: Tiles Direct is committed to sustainability, offering a range of eco-friendly flooring options and promoting responsible waste disposal practices.

Practical Information

• Opening Hours: The store is open Monday to Friday, 8:30 AM to 5 PM, and Saturday, 9 AM to 5 PM. It is closed on Sundays to allow staff to rest and recharge.
• Contact Information: Customers can reach Tiles Direct by phone at 2891225665 or via their website at tilesdirectni.co.uk.
• Payment Methods: The store accepts various payment methods, including credit and debit cards, as well as NFC mobile payments for added convenience.
• Delivery and Collection: Tiles Direct offers both in-store pick-up and delivery services, ensuring customers can choose the option that best suits their needs and schedule.

Positive Aspects from Reviews

Customers have praised Tiles Direct for its wide range of products, competitive pricing, and excellent customer service. Many have highlighted the helpful and knowledgeable staff, who are always willing to go the extra mile to ensure customers find the perfect flooring solution. The store's convenient location and ample parking have also been commended, making it an accessible destination for customers from near and far.

In conclusion, Tiles Direct, with its extensive range of wood and laminate flooring options, competitive pricing, and commitment to customer satisfaction, has established itself as a leading destination for flooring solutions in the Bangor area. Whether you're a homeowner, interior designer, or tradesman, Tiles Direct is sure to have something to offer you. Their combination of quality products, expert advice, and exceptional service makes them a valuable resource for anyone seeking to transform their space with beautiful, durable flooring.

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago.
Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk
his name was Phil.
I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen,
I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. .
I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.