Royal Mail Group Ltd - Ellesmere Port

Introduction

Royal Mail Group Ltd, situated at 14 Rosscliffe Road in Ellesmere Port, United Kingdom, is a prominent entity in the postal services industry, offering a wide array of shipping and mailing services to both residential and business customers. This comprehensive article provides an in-depth look at the company, its services, location, unique features, and practical information, along with insights from customer reviews.

Main Services

Royal Mail Group Ltd specializes in delivering a range of services tailored to meet the diverse needs of its clients.

• Letter and Parcel Delivery: The company's core service involves the reliable delivery of letters and parcels, ensuring that mail reaches its intended destination promptly and securely.
• Special Delivery: For time-sensitive documents and packages, Royal Mail Group Ltd offers Special Delivery services, providing customers with peace of mind through guaranteed delivery times and compensation for loss or damage.
• International Services: The company facilitates global connectivity by offering international shipping services, catering to businesses and individuals who need to send mail and parcels overseas.
• Business Mailing Solutions: Royal Mail Group Ltd caters to businesses of all sizes, providing customized mailing solutions, including direct mail services, data services, and print production.
• Parcelforce Worldwide: As part of the Royal Mail Group, Parcelforce Worldwide specializes in express parcel delivery, offering next-day and timed services for both domestic and international shipments.

Location and Access

Royal Mail Group Ltd is strategically located at 14 Rosscliffe Road, Ellesmere Port, in the CH65 5AA postcode area. The facility is easily accessible from major roads, making it convenient for both local customers and businesses based in surrounding regions.

The nearest major road is the A5117, which connects to the M53 motorway, providing direct links to Liverpool, Chester, and other nearby cities. For public transportation, the closest bus stop is located on Rosscliffe Road, served by several bus routes operated by Arriva and Stagecoach.

For customers preferring to use their vehicles, the site offers ample parking space, including a dedicated wheelchair-accessible car park to ensure accessibility for all visitors. The facility also features a wheelchair-accessible entrance, demonstrating the company's commitment to inclusivity.

Featured Characteristics

Royal Mail Group Ltd boasts several unique characteristics that set it apart from other postal service providers.

• History and Reputation: With a rich history dating back over 500 years, Royal Mail Group Ltd has built a strong reputation for reliability, efficiency, and innovation in the postal industry.
• Technology and Innovation: The company continually invests in state-of-the-art technology and innovative solutions to enhance its services, improve operational efficiency, and provide customers with cutting-edge tools for managing their mailing needs.
• Sustainability: Royal Mail Group Ltd is committed to minimizing its environmental impact and promoting sustainability. The company has implemented various green initiatives, such as investing in electric vehicles and optimizing delivery routes to reduce fuel consumption and emissions.
• Community Engagement: As a responsible corporate citizen, Royal Mail Group Ltd actively engages with local communities, supporting various charitable causes and initiatives through its community investment programs and employee volunteering activities.

Practical Information

For customers looking to access the services of Royal Mail Group Ltd, the following practical information is essential:

• Opening Hours: The facility operates during standard business hours, typically from Monday to Saturday. However, it is recommended that customers contact the branch directly to confirm opening hours, as these may vary depending on the specific services required.
• Contact Information:
  • Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
  • Phone: 345 774 0740
  • Website: jobs.royalmailgroup.com
• Services and Prices: The company offers a range of services, each with its own pricing structure. Customers are advised to consult the Royal Mail Group Ltd website or contact the branch directly for detailed information on service options and associated costs.

Positive Aspects from Reviews

With an average opinion of 2.3/5 based on 53 Google My Business reviews, Royal Mail Group Ltd receives mixed feedback from its customers. However, several positive aspects emerge from the reviews, highlighting the company's strengths:

• Reliable Service: Many customers praise the punctuality and reliability of the delivery services, commending the company for consistently meeting their expectations.
• Helpful Staff: Several reviews highlight the professionalism and helpfulness of the staff at the Ellesmere Port branch, noting their willingness to assist customers and provide guidance on services.
• Convenient Location: The strategic location of the facility is appreciated by many customers, who find it easily accessible and convenient for their mailing needs.
• Competitive Pricing: Some customers mention that the pricing for the services is reasonable and competitive, making Royal Mail Group Ltd an attractive option for their mailing requirements.

While the overall average opinion may not be exceptionally high, the positive aspects highlighted in the reviews demonstrate that Royal Mail Group Ltd offers several strengths that can meet the needs of its customers. By addressing the concerns raised in the lower-rated reviews, the company can work towards improving its overall customer satisfaction.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.