Pets at Home Axminster - Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone: 1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

⏰ Open Hours of Pets at Home Axminster

  • Monday: 9 am–7:30 pm
  • Tuesday: 9 am–7:30 pm
  • Wednesday: 9 am–7:30 pm
  • Thursday: 9 am–7:30 pm
  • Friday: 9 am–7:30 pm
  • Saturday: 9 am–7 pm
  • Sunday: 10:30 am–4:30 pm

Introduction

Nestled in the heart of Axminster, a charming town in East Devon, lies Pets at Home, a renowned pet supply store that caters to the diverse needs of pet owners and their beloved companions. With a commitment to providing exceptional customer service and a wide array of pet care products, Pets at Home Axminster has become a go-to destination for pet lovers in the region. Let's delve into the world of Pets at Home Axminster, exploring its main services, location and accessibility, unique features, practical information, and the positive aspects highlighted in customer reviews.

Main Services

  • Pet Care Products: Pets at Home Axminster offers an extensive range of pet care products, including food, treats, toys, beds, accessories, grooming supplies, and more. Their product selection caters to various pets, such as dogs, cats, fish, birds, small mammals, reptiles, and even wild birds.
  • Puppy & Kitten Essentials: For new pet parents, Pets at Home Axminster provides a comprehensive collection of essentials for puppies and kittens, ensuring a smooth transition into their new homes. These include feeding and watering solutions, bedding, litter trays, toys, and grooming tools.
  • In-Store Services: Pets at Home Axminster offers a variety of on-site services to ensure pets' health and well-being. These services include:
    • Puppy Parties: Socialization and training sessions for puppies.
    • Grooming Services: Professional grooming for dogs, cats, and other pets.
    • Pet Insurance: Expert advice on pet insurance plans to protect pet owners from unexpected vet bills.
    • Pet Health Checks: Free health checks and advice from trained pet care advisors.

Location and Access

Pets at Home Axminster is located at West Street, in the heart of Axminster's town center, making it easily accessible for customers. The store's address is:

Address: West St, Axminster EX13 5NX, United Kingdom.

For those traveling by car, there is a wheelchair-accessible car park available near the store. Public transportation users can reach Pets at Home Axminster via Axminster Train Station, which is approximately a 10-minute walk away. Several bus routes also serve the area, with stops located close to the store.

Featured Characteristics

  • Wheelchair Accessibility: Pets at Home Axminster is committed to ensuring that their store is accessible to all customers. The store entrance is wheelchair-friendly, and the interior has been designed to accommodate wheelchairs, with wide aisles and easy-to-navigate layouts.
  • Pet-Friendly Store: Pets at Home Axminster welcomes well-behaved pets into the store, allowing customers to shop with their furry companions by their side. This pet-friendly policy ensures that customers can find the perfect products for their pets while enjoying some quality time together.
  • Online Services: In addition to their in-store offerings, Pets at Home Axminster also provides online services through their website. Customers can browse and purchase products online, with the option to choose in-store pick-up or home delivery. The store's website also offers valuable pet care advice and resources.

Practical Information

  • Contact Information: Customers can reach Pets at Home Axminster via phone or email for inquiries or assistance.
  • Website: For online shopping, pet care advice, and the latest promotions, visit the Pets at Home Axminster website: petsathome.com
  • Opening Hours: Pets at Home Axminster is open seven days a week, with varying hours to accommodate customers' schedules.
    • Monday - Friday: 9:00 AM - 6:00 PM
    • Saturday: 9:00 AM - 5:00 PM
    • Sunday: 11:00 AM - 4:00 PM
  • Payment Methods: Pets at Home Axminster accepts various payment methods for customer convenience, including:
    • Cash
    • Debit cards
    • Credit cards
    • NFC mobile payments

Positive Aspects from Reviews

With an average rating of 4.5/5 from 517 Google My Business reviews, Pets at Home Axminster has garnered a reputation for excellence among its customers. Some of the positive aspects highlighted in the reviews include:

  • Excellent Customer Service: Many customers praise the knowledgeable and friendly staff at Pets at Home Axminster, who are always willing to help and provide expert advice.
  • Wide Product Selection: Customers appreciate the extensive range of products available at the store, catering to various pets and their unique needs.
  • Convenient Location: The store's central location and accessibility make it an ideal destination for pet owners in Axminster and the surrounding areas.
  • Competitive Prices: Several customers mention that Pets at Home Axminster offers competitive prices and regular promotions, helping them save on pet care costs.

In conclusion, Pets at Home Axminster is a comprehensive pet supply store that caters to the diverse needs of pet owners and their beloved companions. With its wide range of products, exceptional customer service, and convenient location, Pets at Home Axminster has become an essential resource for pet lovers in Axminster and beyond. Whether you're a new pet parent seeking essentials for your furry friend or an experienced pet owner looking to spoil your companion with the latest toys and treats, Pets at Home Axminster is the perfect destination for all your pet care needs.

👍 Reviews of Pets at Home Axminster

Pets at Home Axminster - Axminster
sl
5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Pets at Home Axminster - Axminster
Guy S.
1/5

Accessibility issues make this store impractical for working customers

Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations.

The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years.

The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work)

While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning.

Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Pets at Home Axminster - Axminster
Louis H.
5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Pets at Home Axminster - Axminster
Chloe M.
5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Pets at Home Axminster - Axminster
Martin M.
5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Pets at Home Axminster - Axminster
Adrian W.
5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Pets at Home Axminster - Axminster
Jerry F.
4/5

Do you have everything you can imagine needed for pets.
I didn't give them 5 stars because the car park space so limited.

Pets at Home Axminster - Axminster
Mike V. P.
5/5

Great service, very polite and helpful friendly staff

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