Orlo - Birmingham

Samantha C.

SocialSignIn has revolutionised the way we serve our customers in the social media world, with phenomenal results. The support we receive is fantastic, and they are always thrilled to hear ideas for development, and are quick to action any minor faults (which are very few and far between!) The analytics package is excellent and the new design is very user friendly. Our response times dropped 64% last year, meaning we are helping our customers faster than ever. SSI allows us to serve customers out of hours too, so we are helping people in need 24/7 - at no extra cost to us! Our cost to serve has reduced making digital channels the most cost effective way for us to provide the best customer service. All of this amazing work paid off with us winning the 'Digital Customer Service Team of the Year 2016' Award at the Midland & Yorkshire Contact Centre Awards in conjunction with SSI - an accolade we are immensely proud of. I am very excited to see what happens in the next developmental phase with Social Sign In! Keep up the great work guys 🙂 #watchthisspace #winning

Jarrod W.

SocialSignIn provide the social media management software for the business I currently work for - Bromford.

The system allows to us to effectively manage our customer service traffic (private message and mentions across a range of platforms) into one unified inbox. In addition to this, the system also gives us the ability to create, schedule and share out content to support marketing efforts, and ultimately encourage traffic to our site. We also have the ability to dive into deep and interactive analytics of our social output (and input) as well as monitoring the web for mentions on our brand.

The software is easy to use and intuitive. The development team work hard to keep the system in line with new improvements and features form all major social networks, and are always open for customer feedback and potential new features for the roadmap.

As a business, the company are great to work with. They listen to us as a client and engage with or concerns and aspirations for the future. There customer services is always great and the inbuilt web chat features means a member of SSI is only ever a few seconds away - whether thats to give technical support or just give us some best practice advice.

Overall, we really happy with the service we get from SSI and would recommended them as a great social media SaaS.

Holly N.

The Social SignIn platform is fantastic - clever, measurable data and tracking with whizzy dashboards and a useful app. We have seen great improvements and success thanks to Social SignIn functionality - particularly around more complex metrics, measuring social listening, sentiment, brand awareness and ROI. The knowledgeable team are always happy to help via phone or their handy live chat channel. Can't recommend the product or team enough.

Edgbaston

We have been proud partners of Social Sign In (SSI) since they first opened for business. Over the years SSI have become leaders in their industry and their incredible product has truly changed the way that we operate as a business. We can not speak highly enough of their product; their tireless innovation and development, and most importantly their incredible team behind the scenes that provide all the support and help any business could ever need.

David D.

We've been working with the team at SocialSignIn since early 2015. They are a friendly, innovative bunch - always looking to improve and stay ahead of the game. I would class their knowledge of all things social at Champions League level 🙂

Liam K.

I've been using SocialSignIn for a few months now as part of my role within a local authority. We've been really impressed with how easy it is to use across a number of departments, allowIng us to engage with real effiencently and in a timely manner - ensuring nothing has been missed. It really is a joy to use. The reporting features save us about two (wo)man days per month.

Jordan M.

I have used Orlo for a number of years and it's clear to see why the company is quickly becoming the choice for social media and digital teams.

One of the highlights for me, apart from constantly evolving their product, is their quick turnaround in support and willingness to work alongside you to develop custom solutions and processes that enable your business to become more efficient.

Web T. W. C.

Been working with Orlo for a few months to improve our customer experience. They are a great organisation to work with and are one of the best systems I have used to produce better digital functions.