Citizens Advice County Durham - Durham

Introduction

Citizens Advice County Durham, situated at 54A North Rd, Durham DH1 4SF, United Kingdom, is a vital community resource offering free, impartial advice on a range of issues. This comprehensive article explores the main services, location, unique features, and practical information about this charity, along with valuable insights from customer reviews.

Main Services

• Get Help: Citizens Advice County Durham offers advice on a wide array of topics, including debt, benefits, housing, employment, and relationships. Their skilled advisors provide tailored solutions to resolve clients' concerns.
• Over The Phone: For those who prefer to seek advice remotely, the service offers phone appointments to discuss personal issues with trained volunteers.
• In Person: Face-to-face appointments are available at their office in Durham, providing a confidential space to discuss sensitive matters with an advisor. The office is equipped with a wheelchair-accessible entrance for easy access.
• Webchat: A webchat service is available on their website, enabling clients to seek advice online at their convenience.
• Self Help Online: The service's website provides extensive self-help resources, including guides, tools, and templates, allowing clients to resolve issues independently if preferred.
• Volunteering Opportunities: Citizens Advice County Durham welcomes volunteers who wish to contribute their time and skills to support the local community. Roles include advisors, administrators, and fundraisers.

Location and Access

Citizens Advice County Durham is located in the North Road area of Durham City Centre, close to the River Wear. The office is easily accessible by public transportation, with numerous bus routes serving the nearby North Road and Elvet Bridge stops. There are several parking options nearby, including the Park and Ride service, or paid parking at the nearby Wharton Park or Prince Bishop's Car Park.

Featured Characteristics

• Impartial and Confidential: All advice provided is impartial and free from judgment, ensuring clients receive the best possible guidance tailored to their unique circumstances. The service is also confidential, protecting clients' privacy and personal information.
• Community-Focused: Citizens Advice County Durham is committed to supporting the local community, working with partners and other organizations to address the wider issues affecting clients and improve lives across the region.
• Fundraising and Donations: As a charity, Citizens Advice County Durham relies on the generosity of donors and fundraising efforts to maintain their services. The organization welcomes donations and offers various ways to contribute, including online and by post.

Practical Information

• Contact Information: Phone: 8082787821, Website: citizensadvicecd.org.uk
• Opening Hours: Monday to Friday, 9:30 AM - 3:30 PM ( Phone and Webchat services available outside these hours)
• Address: 54A North Rd, Durham DH1 4SF, United Kingdom
• Wheelchair Access: Yes, the office is wheelchair-accessible

Positive Aspects from Reviews

Citizens Advice County Durham maintains an impressive average rating of 4/5 on Google My Business, with 35 reviews highlighting the organization's commitment and impact on the local community. Some positive aspects mentioned in the reviews include:

• Competent and Caring Staff: Many reviewers praised the advisors' knowledge and genuine care for their clients, making them feel supported and understood during challenging times.
• Efficient and Personalized Service: Several clients appreciated the efficient and tailored approach to their unique situations, with advisors taking the time to explain complex information and guide them through the process.
• Life-Changing Impact: Some reviewers shared that the advice and support they received from Citizens Advice County Durham had a significant, positive impact on their lives, helping them overcome difficult circumstances and move forward.

In conclusion, Citizens Advice County Durham stands as a beacon of support and guidance for the local community. With a comprehensive range of services, commitment to confidentiality, and a dedicated team of volunteers, this charity plays an invaluable role in improving lives across the region. The organization's positive reviews and high ratings on Google My Business further attest to the quality of service and impact it has on the lives of those it serves.

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything