CeX - Braintree

Introduction

CEX, a renowned electronics and gaming retail chain, has established a significant presence in the United Kingdom, with one of its key locations situated at 18 & 19 George Yard, Braintree, CM7 1RB. This store offers a wide array of products and services, making it a popular destination for tech enthusiasts, gamers, and those looking to upgrade their electronics responsibly. This comprehensive guide will delve into the main services, location, unique features, practical information, and customer reviews of this CEX outlet.

Main Services

• Electronics Trade-In: CEX specializes in buying and selling used electronics. You can trade in your old devices, such as smartphones, tablets, games consoles, and laptops, for cash or store credit.
• Video Games and Consoles: The store offers a vast selection of new and pre-owned video games, along with gaming consoles like PlayStation, Xbox, and Nintendo Switch. They also stock games for handheld devices and older consoles.
• Electronics and Accessories: CEX sells a wide range of electronics, including smartphones, tablets, laptops, and digital cameras. They also stock accessories such as cases, chargers, and headphones.
• On-Site Services: The store provides various on-site services, such as device repairs, data transfers, and data wiping. They also offer a screen repair service for smartphones and tablets.

Location and Access

CEX Braintree is located in the heart of the town center, at 18 & 19 George Yard. This convenient location makes it easily accessible by various modes of transportation:

• Road: The store is a short drive from the A131 and has several nearby car parks, including Fairfield Road Car Park (CM7 1HA) and Manor Street Car Park (CM7 1JN).
• Public Transportation: Braintree Train Station is approximately a 10-minute walk away, with regular services to and from London and other regional destinations. Several bus services also stop nearby, providing easy access to the store.
• Wheelchair Accessibility: The store has a wheelchair-accessible entrance, ensuring all customers can shop comfortably.

Featured Characteristics

• In-Store Experience: CEX Braintree offers a modern, well-lit, and spacious interior, with clear signage and a helpful layout that makes it easy to find what you're looking for. The store also features interactive displays, allowing customers to test products before purchasing.
• Delivery and Collection Options: In addition to in-store shopping, CEX offers delivery services and in-store pick-up options for added convenience. They also provide a quick visit service, allowing customers to pre-order items online for same-day collection.
• Payment Methods: The store accepts various payment methods, including credit/debit cards, NFC mobile payments, and, of course, store credit. They also offer a price match guarantee on certain products.

Practical Information

• Address: 18 & 19 George Yard, Braintree CM7 1RB, United Kingdom
• Phone: 3301235986
• Website: uk.webuy.com
• Opening Hours:
  • Mon-Wed: 10:00 AM - 6:00 PM
  • Thu-Sat: 10:00 AM - 7:00 PM
  • Sun: 11:00 AM - 5:00 PM

Customer Reviews and Positive Aspects

CEX Braintree has an average rating of 3.8/5 from 156 reviews on Google My Business, indicating a positive overall customer experience. Some of the positive aspects mentioned in customer reviews include:

• Great Selection: Customers appreciate the wide variety of products available, making it easy to find what they're looking for.
• Helpful Staff: Many customers commend the store's staff for their friendly and helpful demeanor, as well as their knowledge of the products.
• Easy Trading Process: Several customers praise the simple and efficient trade-in process, with quick and fair valuations for their old devices.
• Convenient Location: Customers appreciate the store's central location in Braintree town center, making it easily accessible by various modes of transportation.

In conclusion, CEX Braintree offers a comprehensive range of electronics, video games, and related services, making it a popular destination for tech enthusiasts and gamers alike. With a convenient location, helpful staff, and a wide selection of products, it's easy to see why this store is well-regarded by its customers. Whether you're looking to trade in your old devices, upgrade to the latest gadgets, or stock up on video games, CEX Braintree is definitely worth a visit.

👍 Reviews of CeX

AJ J.

1/5

Wasted my 2 hours of journey time for collection of an item despite getting an email to say it's ready for collection. Staff need to be better in serving the customers. Very disappointed 😞. I was not given an option to get it posted. The only options were to make the commute again or get a refund. The click and collect order email was received and everything to give me the assurance to make the journey.

Scott M.

5/5

Great selection, helpful staff.

Chris ?. A. C.

5/5

I go in there all the time to trade in my gaming bits and friendly staff too boot.

Katie W.

1/5

Braintree cex: went in there on Sunday looking for a ps5 controller with my boyfriend as our trigger broke and we went in there and asked if there was anyway to trade it in a get money off and before I could even finish speaking he cut me off and said no which okay fair enough but the horrible look given to me was no need then I said do you have any ones I can buy he goes to the draw and gives us one after I buy it he says if it’s broken that’s not our fault and there will
be no refunds low and behold the controller is broken he was extremely rude and made my severely autistic boyfriend feel very uncomfortable I didn’t get his name but his staff id is 44293 thank you to the member of staff that helped my boyfriend today and got him a working controller you guys are amazing

Aranyi F.

5/5

A very positive experience! These two guys are legends Marcus and Alfie! They are very helpful, professional and their communication is excellent! From now on, the customer service from the two boys is Outstanding! 10 out of 10! More CeX Stuff members could learn from them! Many Tanks Guys! A really Happy customer Here!

Best regards Frankie

Peter C.

5/5

I been coming here for years now. I think overall it's been a positive experience. The staff are friendly, and helpful.

Joseph E.

1/5

Took my iPad there to sell, i was offered a terrible price. So didn’t sell it to them. When I went back a few hours later it was a different staff member who offered me a much more reasonable price.
I’m happy i got a better price for my Ipad, but not sure i trust some of the staff in there 100%

Jim S.

5/5

Another place my kids love to go to. Their pocket money goes so much further and we all know how long the interest in a game lasts with youngsters. So good value for them and good value for Bank of Mum and Dad too. Very helpful staff too, even when you get there with an eager child who can not make up their mind, 5 minutes before they close. Thank you for that.