Birmingham Mind - Birmingham

Birmingham Mind: A Comprehensive Overview

Nestled in the heart of Birmingham, Birmingham Mind, located at Quay Place, is a beacon of support and empowerment for individuals facing mental health challenges. This comprehensive article delves into the services, location, unique features, and practical information about Birmingham Mind, ensuring you have a detailed understanding of this vital organization.

Main Services

• Community Development Worker Service: Birmingham Mind offers a community-based service that works closely with individuals, providing tailored support to enhance mental wellbeing and tackle social isolation.
• Helpline: A vital service offering a safe and non-judgmental space for callers to express their feelings and access information about mental health and local services.
• Mental Health & Wellbeing Hubs: Birmingham Mind operates several hubs that provide a welcoming space for individuals to access information, support, and activities promoting mental wellbeing.
• North Star Navigation Service: This service supports vulnerable individuals to navigate complex systems, make informed choices, and access appropriate services.
• Residential Care: Birmingham Mind offers residential care homes that provide a safe and supportive environment for individuals to recover and develop the skills needed for independent living.
• Rookery Gardens: A unique service offering outdoor-based interventions, promoting mental wellbeing through gardening, nature, and healthy eating activities.
• Support In Your Community and Your Own Home: Birmingham Mind offers flexible, person-centered support in the community or at home, helping individuals to live independently and achieve their goals.
• Supported Accommodation: Birmingham Mind provides supported accommodation options, including shared housing and move-on flats, helping individuals transition towards independent living.
• Talking Space (Inc Crisis Support): Birmingham Mind offers talking therapies and crisis support, providing a safe space for individuals to express their feelings and work through mental health challenges.
• The Recovery House: A service dedicated to supporting individuals with complex needs, providing a structured and therapeutic environment to facilitate recovery and personal growth.

Location and Access

Quay Place is situated in the heart of Birmingham's city center, making it easily accessible by various modes of transportation.

• Nearest Train Station: Birmingham New Street Station (5-min walk)
• Nearest Bus Stop: Corporation Street (2-min walk)
• Parking: Several nearby car parks include Snow Hill Car Park and New Street Car Park

The building is located on Edward Street, a bustling street filled with shops, restaurants, and offices. The area is well-lit and monitored by CCTV, ensuring the safety of visitors.

Featured Characteristics

• Toilet: Birmingham Mind offers toilet facilities for the use of its visitors and service users.
• Accessible Building: Quay Place is a wheelchair-accessible building with lift access to all floors.
• Café: A nearby café, The Warehouse Café, offers a peaceful space for visitors to relax and have a drink or a bite to eat.
• Close Proximity to Green Spaces: Birmingham Mind is conveniently located near Victoria Square and Centenary Square, offering green spaces for relaxation and reflection.

Practical Information

• Address: Birmingham Mind, Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom
• Phone: 1216088001
• Website: birminghammind.org
• Opening Hours: Monday to Friday, 9:00 AM - 5:00 PM (Please note that some services may have different opening hours)

Positive Aspects from Reviews

Birmingham Mind has an average rating of 3.9/5 on Google My Business, with 32 reviews highlighting several positive aspects:

• Compassionate and Understanding Staff: Many reviewers praised the staff for their kindness, understanding, and commitment to supporting individuals through mental health challenges.
• Professional and Efficient Services: Birmingham Mind's services were consistently praised for being well-organized, professional, and tailored to individual needs.
• Safe and Welcoming Environment: Several reviewers highlighted the safe, welcoming, and non-judgmental atmosphere at Birmingham Mind, making it an ideal place to seek support.
• Flexible and Accessible Support: Birmingham Mind's flexible approach to support, offering services in various settings and at different times, was praised for accommodating individuals' unique needs and circumstances.

These positive aspects reflect Birmingham Mind's commitment to providing high-quality, person-centered support, ensuring that individuals feel empowered to take control of their lives and make informed choices about their care and wellbeing.

👍 Reviews of Birmingham Mind

Lauren G.

1/5

They are very inappropriate by acting judgemental at times judging you like a book by its cover before you even explain yourself.
Sometimes they don’t consider how their behaviour is impacting autistic people emotionally by manipulating autistic people, they are not actually listening to their true feelings. My life has been much better since I’ve not spoke to them. They’re not worth speaking to as they’re clearly a hopeless service ha ha ha. I’ve no longer had disrupted sleep since not speaking as if they’ve been the main problem all my life.
They are a terrible/disgusting service. Plus they’re very rude and dismissive in many ways, plus insult you. calls have never ever helped to be honest. They have significant lack of empathy. They’re meant to help people with anxiety which they don’t clearly because when some people have fear and need to speak about their feelings and sometimes people have anxiety about wanting to be prepared with self-defence because of previous experiences, they’re clearly a useless service with helping people as they’re not showing support and they are clearly ignorant with autism and they clearly bully people over their disabilities which means they like to harm people instead of helping. They are not a safe place as they tried to attack people over their brain conditions in order to make someone feel worse instead of better so I love it that I’ve had a luxury life once I’ve stopped speaking to them. Samaritans and sainline are better services.

Brock L.

1/5

Terrible I was a tenant 12 years ago. I complained bout tenant deliberately setting off fire drills at golden hillock road. They did nothing at all. Affected my mental health badly I had to vacate the flat. Was really upset caus I liked the flat. But the constant fire alarm affected me so bad I had to give up the flat. & all caus mind allowed couple trouble makers to live there!

Jonni

5/5

Very helpful service that communicates well with my community mental health team.

Abby A.

4/5

Their helpline volunteer staff I've connected with online; Alisha especially helped me on a very difficult day earlier this year and she has a way of explaining things that can help you shift perspective, even if just a little bit. Stuart also during one time I was experiencing anxiety whilst coming back online again and I felt grounded after speaking with him. 🙏🏾 They state they offer emotional support but this is probably something that would mean something different to different people. .In future I hope to volunteer my time..

Eddiejacey H.

1/5

Wouldn’t bother. Didn’t help in the slightest, was greeted with a rude and dismissive member of staff. Made me feel worse than before I phoned

aveen N.

5/5

Nithya is the lady working in the office
She is so kind and professional
She deserves 5 starts

RT O.

1/5

The helpline call I had was pretty bad. Trying to get to the help line, they didn't even help. They just said, have you gone for a walk? You need to talk to your doctors well. I Ve tried all that type of stuff. Were not interested at all. You meant to be helping people yet all you did was just say. Have you done this? Have you done that? It was like a checklist. It's not good enough that these people are paid not care

Sayma A.

1/5

Disappointed with this charity. Did a fundraiser for them and requested speakers. The speakers from the charity cancelled a day before the event. Unprofessional, did the event without their support and then contacted them with the amount we raised and provided them with a contact on how to collect the money. They then communicated if they didn't get the money asap it would "lead to us taking further action". Generally impatient and rude, no support but want the money asap. So disappointed with a charity that represents such a good cause.